Following on from the "Discovery" we envisage an "Agree" phase - where we package, present, analyse - and most importantly - discuss the findings of the Discovery. These findings would typically, in a conventional "Get Well Plan", focus on SLA's, Asset Management and Governance Processes - but in our model will primarily focus on presenting what is perceived to be wrong, paying particular attention to get both parties view of each issue, and what impact the issue has on the value delivered. Through the process of discussion and with our focus on achieving a balanced and equitable outcome, respectful of what is and has been, we expect to be able to agree resolutions that involve both parties - so that each feels that they are contributing to the value of the relationship (and hence they will be).