I've decided to create a blog to have a space where I can attempt to describe the indescribable. Human Systems Constellations is a tool, an experiential tool, that needs to be seen and experienced. No amount of words can replace this. I've tried many times and failed so far. It is like trying to describe a sunrise to a blind person. I can make an analogy to how the skin starts feeling warm when the sun has risen, but the magic of the colours I can't convey.
Nevertheless, I want to use this space to share insights and analogies I have found over time about and with this amazing tool. Stay posted!
Nevertheless, I want to use this space to share insights and analogies I have found over time about and with this amazing tool. Stay posted!
10/12: Human systems
Everything is in a system, whether it its an IT network, a database, your computer or your network of colleagues, friends and family members.
After the Herculean task that was generating our web site, trying to cover the various applications of systemic constellations whilst not ignoring our other 'core competency' - innovation through technology, we have found a very interesting 'software as service' product which we feel will draw on both sides of our business and open up some very compelling propositions for many of our clients. As organisations of all sizes come to terms with their responsibilities in the "war on global warming" - as our politicians are likely to call the worldwide effort to counter the ravages of the past 150 years of "consumerism" - each will face the realisation that work as a 'place you go' (rather than as a 'thing you do') has a serious, and wholly avoidable, cost to the planet.
Why is it that we, in the so-called developed world, have seemingly adopted - or is that re-adopted? - 'war' as the highest and most honourable of human pursuits? Surely to declare war on something has the same effect as declaring a war on someone - they fight back - and the net result is just greater destruction - but I digress.
Back to the positive things organisations can do to reduce their heavy industrial footprint on this Earth. For those companies that employ a "contact centre" - often where hundreds of folk commute to an inner-city office block - it is possible to simultaneously cut costs, cut CO2 emissions and make staff happier and more productive too. This can be achieved by enabling those folk to work from home! Business avoids expensive real estate (the technology to deliver teleworking/telecommuting is way cheaper than a CBD desk), the employee avoids the cost (in $ and time) of the commute - and the environment avoids all the CO2 associated with the travel, aircon, lighting and the like. The technology delivers real time interaction between co-workers - so the benefits of collaboration and comradeship exist as they would in an office. Indeed the degree of interaction increases over that experienced in a typical office because the tools make it so easy.
The product we have found that delivers all this (and much more besides) is RapportCMS - an Australian product that was developed from the ground up over the past 7 years to deliver all of the functions necessary to recruit, train, certify, motivate, manage, operate and care for teleworkers - whether they be handling inbound, outbound or mixed calls. All of the technology is delivered as a subscription service, whereby business can align expenditure to revenue - and at a cost that is massively less than anyone could build for themselves. Over the next few months we expect several of our clients to adopt this technology - and we'll be looking to Systemic Constellations to gauge how best to introduce the system and how to revise current processes to get optimum results for all concerned.
Why is it that we, in the so-called developed world, have seemingly adopted - or is that re-adopted? - 'war' as the highest and most honourable of human pursuits? Surely to declare war on something has the same effect as declaring a war on someone - they fight back - and the net result is just greater destruction - but I digress.
Back to the positive things organisations can do to reduce their heavy industrial footprint on this Earth. For those companies that employ a "contact centre" - often where hundreds of folk commute to an inner-city office block - it is possible to simultaneously cut costs, cut CO2 emissions and make staff happier and more productive too. This can be achieved by enabling those folk to work from home! Business avoids expensive real estate (the technology to deliver teleworking/telecommuting is way cheaper than a CBD desk), the employee avoids the cost (in $ and time) of the commute - and the environment avoids all the CO2 associated with the travel, aircon, lighting and the like. The technology delivers real time interaction between co-workers - so the benefits of collaboration and comradeship exist as they would in an office. Indeed the degree of interaction increases over that experienced in a typical office because the tools make it so easy.
The product we have found that delivers all this (and much more besides) is RapportCMS - an Australian product that was developed from the ground up over the past 7 years to deliver all of the functions necessary to recruit, train, certify, motivate, manage, operate and care for teleworkers - whether they be handling inbound, outbound or mixed calls. All of the technology is delivered as a subscription service, whereby business can align expenditure to revenue - and at a cost that is massively less than anyone could build for themselves. Over the next few months we expect several of our clients to adopt this technology - and we'll be looking to Systemic Constellations to gauge how best to introduce the system and how to revise current processes to get optimum results for all concerned.
We value your input and like to invite you to participate in any of the discussions posted here on this blog.